Topics split a busy Sensever group into subjects. How the topics column in the left column works, how the group's owner and admins create and edit topics in the group settings, and how to set each topic's sound from the row's context menu: As in the group, With sound or Without sound.
Choose who handles requests from each contact channel of a Sensever project (messengers, website widget, contact page): the whole team or selected departments and people. The owner and admins see every channel. What happens when someone loses access, the Channel filter, access in channel cards, the AI switch per channel and the API.
Data connectors let a project's AI assistant read live data from your API, such as order status or bookings: add a connection once (base address and key), describe its methods, import them from a cURL command, check every call, read the 30-day call log. Read only, the key is never shown to the model, public HTTPS addresses only.
The AI assistant of a Sensever project: who answers customers (Sensever model or your server), the bot and its name, the knowledge base of channels, files and tables, data connectors, the test chat, hand-over to your team, who can configure it and the AI switch for each channel.
Add an AI chat to your website with Sensever: install the widget, turn on the built-in AI assistant, teach it with articles, documents and price tables, check it in the test chat, see what data goes to the model, and hand conversations to your team or to your own bot.
What Sensever is and where to start: chats and channels, customer requests from your website and messengers, the website chat widget with a built-in AI assistant, comments, Studio, Storage, Flow tasks, bots, the API and the apps.
What to do when customer messages don't reach Sensever or agent replies aren't delivered in Telegram, MAX, WhatsApp or Instagram: channel statuses, "Not sent" reasons and connection errors.
Receive Instagram Direct messages in Sensever Requests through your own Meta app: token and Instagram app secret, webhook setup, publishing the app, the 24-hour window and common errors.
Connect your organization's MAX bot to a Sensever project: register on the MAX business portal, create a chat bot, get the token and receive customer messages in Requests.
Connect your company's Telegram bot to a Sensever project: create a bot in @BotFather, paste the token, switch it from another service and check what is passed both ways.
Connect Telegram, MAX, WhatsApp and Instagram to a Sensever project and answer customers from Requests: channel tiles, statuses, widget handoff, the 24-hour window and alerts.
Personal Flow API methods that work across all of a person's workspaces: the "All objects" calendar and filters, tasks "By section", iCalendar subscription links and email settings.
Flow API time tracking: log time entries on any object manually or with a timer, read per-object totals for the "Spent" column, and build time reports with CSV export.
Flow API methods for subtasks and "3/5" progress counters, batch relation reads, checklist item operations, tag suggestions and recurring tasks with schedule rules.
The "All workspaces" mode in Flow gathers your work from every workspace: all objects as a table or calendar, a personal task list by section, approvals, a summary report, and email and calendar settings.
How @mentions work in Flow: where you can use them, who can be mentioned, what the mentioned person receives in descriptions and comments, and how to turn mention notifications off.
Get Flow notifications by email, a daily digest of overdue and due-today tasks, and a calendar subscription that shows your Flow due dates in Google, Apple or Outlook calendars.
The Flow timeline is a Gantt-style view: objects as bars from start to due date, blocker arrows, milestones and drag-to-reschedule. Also covers dragging and date ranges in the calendar.
How to track time in Flow: run a timer or log time manually on any object, compare it with the estimate, roll up time from linked objects, and build the "Time tracking" report with CSV export.
How to set up recurring tasks in Flow: on-schedule and after-completion modes, frequency, intervals and series end, when the next task is created, what is copied into it, and how to fix a stopped series.
